GENERAL INFORMATION

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All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

DELIVERY LOCATION

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Items offered on our website are only available for delivery in India. Any shipment outside of India is not available at this time.

 

DELIVERY TIME

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An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We do not ship our products on Sunday.

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Unless there are exceptional circumstances, we make every effort to fulfil your order within a maximum of 2-5 business days from the date of your order. Business days mean Monday to Friday, excluding holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

SHIPPING COSTS

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Shipping costs are based on the weight of your order, distance and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

 

ITEMS DAMAGED IN TRANSPORT

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If there is any damage to the packaging on delivery, contact us immediately at customercare@moyopetfood.com