TERMS AND CONDITIONS - ORDER RELATED

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1. Order Cancellation

We will be unable to cancel the order, once it has been placed on the website.

2. Complaints and Grievances

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In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order*

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Suitable action will be taken accordingly.

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If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

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3. Delivery Status

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For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner.

Suitable action will be taken accordingly.

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4. Refunds and Returns

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed within 15 working days.

 

*Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):

"For your (i) complaints/grievances and (ii) refunds/returns:

Email: customercare@moyopetfood.com

WhatsApp: +91-8779599937